Issuebear
With our B2B help desk software, we help you help. Easily manage your client support tickets, sales requests, and internal IT problems.
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Issuebear is designed for B2B providers who need to support their clients. Whether you’re a software developer like us, a web designer, a property management or facilities company, Issuebear helps you manage all your inbound requests. From client support requests to internal IT issues, a help desk can help you assign, prioritise and organise better than using email. Keep all your support team on the same page with easy assignment of tickets, private notes, file attachments, assignment of related issues and more. And with no per-user pricing, the whole team can get involved.
We recognise that everyone is different and there’s no single solution to how a help desk should be run. That’s why Issuebear was designed from the start with flexibility in mind. Create your clients with their own locations and notes about what you do for them. Create your own ticket types, urgencies, impacts and categories to help you better prioritise what to work on next. Use custom fields on your ticket types to help craft the perfect form to capture your client issue.
Make a promise to your clients with a Service Level Agreement (SLA). Issuebear can help you create targets like how quickly you’ll respond to a ticket, or how often you’ll keep them updated, even how quickly you’ll resolve an issue. Create different targets depending on the type of inbound ticket, based on it’s type, or the urgency and impact. Assign a global service level for all your clients, or only make it available to a select few. Use the report options to see how well you’re meeting the targets and build trust.
The best way to reduce your number of inbound tickets and improve client satisfaction is to help the customer to help themselves. Issuebear has a fully featured Knowledge Base that lets you easily build both single page and book style help guides for whatever you want. Your clients can easily search through all your existing articles and find the answers they need, reducing the need for them to create a ticket. Knowledge Base articles can also be internal only, giving you a place to write lessons for your own staff.
Visit our dedicated Issuebear site to learn more and start your free trial.
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